Terms of Service - Woofin’ Wagglers All dogs will be subject to an initial assessment by Woofin’ Wagglers prior to undertaking services. Woofin’ Wagglers reserves the right to refuse admission to any dog deemed in their discretion to be, or have the potential to be dangerous or disruptive. Owner is to make full disclosure of any quality or characteristic problems which may cause dog unsuitable for walking or sitting. These include, but not contained to behavioural, health, antisocial display, aggression, incontinence or lack of house training and will be judged a material omission and breach of our agreement. All dogs walked will undergo a trial period to ensure they have good recall and can socialise. Woofin’ Wagglers reserves the right to cancel the contract at any time if the dog does not respond to the walker. The owner agrees to have taken all any necessary measures and precautions to ensure that their dog(s) is free of contagious infections or communicable diseases and also agrees to notify Woofin’ Wagglers immediately of any infectious and/or contagious diseases or conditions their dog(s) has been exposed or affected by. Such diseases and conditions include, but are not contained to: Distemper, Hepatitis, Kennel Cough, Parvovirus, Coronavirus, Worms, Lyme Disease, Fleas, Pregnancy or in Season, Infectious Skin or Eye Diseases or conditions and Internal Parasites. The owner confirms that all vaccinations, treatments, immunisations, flea/worm treatments, and licences from the ownership of the dog have been obtained and are up to date. Your booked time is estimated only and whilst we make every effort to arrive at the time given, depending on road conditions and unforeseen circumstances, please allow approximately 30 minutes after your booked time slot for the dog walker to attend. In adverse weather conditions please understand that we are still running but may be slightly delayed. Collection & Handover The owner will either provide access to Woofin’ Wagglers to collect the Dog from the agreed address at the agreed times on the agreed days, or provide Woofin’ Wagglers with a key to the property. Woofin’ Wagglers will only use the key to the owners property to collect and return the Dog and for no other purpose. All property keys will be kept safe and securely by Woofin’ Wagglers and the key will be securely kept and not labelled with address details and returned on request. Access to your property must be straight forward i.e. keys should open doors easily or gates should be easy to open. If access to the property cannot be gained, after making every reasonable effort you will still be charged for the walk. Where a dog flap is fitted to the property, it is the owner’s sole responsibility to ensure that property’s grounds are fully secure. The owner will supply suitable collars and/or harnesses for the Dog and any coats or accessories if required for the walk. Under the control of dogs order 1992 states that dog(s) must wear a collar and an identity tag when in a public place. The identity tag must show the name and address of the owner. In the absence of an identity tag, Woofin’ Wagglers will attach an identity tag to your dog for the duration of the walk. All dog collars, harnesses and leads provided by the owner, must be both secure and safe. Woofin’ Wagglers will not be held liable for injury or damage caused or incurred by the dog from an ill-fitting or faulty collar or lead. All dogs will be cleaned to a satisfactory condition before being returned home from a walk. However, Woofin’ Wagglers will not held liable for any associated grooming or cleaning charges, as a result from the dog walk. Cancellation Woofin’ Wagglers will apply personal judgement and cancel or cut short any walk time, due to extreme weather conditions, considered unsafe to either the dog or walker. The owner may cancel their booked slot without charge, provided a minimum of 48hrs notice is given. However, if a cancellation is made within 48hrs of the booked slot, the full rate will still be charged. For sleep-ins or several day pet sits, 25% non-refundable deposit will be charged on booking and the rest of the cost will be charged 7 days before the start of the booking. The owner may cancel their visit up to 7 days before the booking without extra charge. If the visit is cancelled 7 or less days before the booking the full price will be applicable. Should any dog become aggressive or dangerous, Woofin’ Wagglers with terminate the Dog Walking/sitting Agreement with immediate effect. Any wrongful or misleading information in The Pup Information form may constitute a breach of terms of the Dog Walking Agreement and be grounds for instant termination thereof. Termination under the circumstances of any outstanding payments owed to Woofin’ Wagglers. Care of Dogs The owner is responsible and is to ensure that their dog is up to date with their vaccinations, flea, tick and de-wormer treatments. The owner must ensure that their dog has been must be microchipped and the dog’s microchip details are up to date. The owner agrees to have taken all any necessary measures and precautions to ensure that their dog is free of contagious infections or communicable diseases and also agrees to notify Woofin’ Wagglers immediately of any infectious and/or contagious diseases or conditions their dog has been exposed or affected by. Such diseases and conditions include, but are not contained to: Distemper, Hepatitis, Kennel Cough, Parvovirus, Coronavirus, Worms, Lyme Disease, Fleas, Pregnancy or in Season, Infectious Skin or Eye Diseases or conditions and Internal Parasites. The owner agrees to ensure their dog has not eaten in the hour prior to pick up by Woofin’ Wagglers to ensure sufficient time to digest food before any exercise or play. Failure to do so, may result in potentially life-threatening gastric condition. The owner accepts that if their dog attacks, or is involved in a fight with another dog (and/or person) causing injury to that dog (and/or person), the owner will be solely responsible for any losses incurred as a result including, but not limited to, payment of veterinary fees associated with injuries to another animal caused by their dog. Woofin’ Wagglers, recommend but do not insist that your dog be insured against sickness, accident or injury and for third party liability. Any treats given by Woofin’ Wagglers are given at the owners discretion and permission. A constant supply of fresh, clean water is provided by Woofin’ Wagglers. The owner allows their dog to be photographed, filmed, and/or used in any media or advertising without prior approval from the owner. All such photographs, etc. are the property of Woofin’ Wagglers. Charges Charges are as advertised. My prices are very competitive and are non negotiable. Woofin’ Wagglers reserve the right to impose a £2.50 late payment fee is a payment is more than three days overdue, then £0.50 charged on a daily basis from the fourth day until payment is received in full. All payments for services provided by Woofin’ Wagglers must be paid in full, at least 24hrs prior to the booked slot; either through BACS or PayPal. Woofin’ Wagglers also accept cash payments in full at time of collection/service. In short, no dog can be walked or cared for, without full payment in advance. Emergency & Veterinary Woofin’ Wagglers will contact the owner immediately in the unfortunate event of an emergency and take your dog to either the owners vet or nearest vet if veterinary aid is required. Woofin’ Wagglers will make every effort to contact the owner and the owners vet in the event of an emergency, and recommend owners to provide us a contact number of a trusted third party should we be unable to make contact with the owner. However, we reserve the right to make decisions regarding the owners dog’s health, provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. The owner is responsible for payment of any veterinary fees incurred by the dog walker. Woofin’ Wagglers cannot be held accountable for vet fees or third-party claims relating to injuries or illness which occur whilst your dog is in my care. Termination of Service Policy Owners and Woofin’ Wagglers agree to give one week’s written notice to cancel the agreement. If you do not require the service for that week a cost of 50% of that week’s walks will be due. Woofin’ Wagglers is a sole proprietor, so in the event of cancellation due to unforeseen circumstances, including but not limited to; ill health or extreme weather conditions, Woofin’ Wagglers will contact the owner as soon as possible so alternative arrangements can be made for their dog.